Sitwell
Support
We are happy to help. Email sitwell@buyitfastest.co.za and we will reply as soon as we can. If your question is about a purchase or your data, please include the Support ID shown at the bottom of the Me screen in the app.
Common questions
How do I cancel my subscription?
On iPhone: Settings, your name, Subscriptions, Sitwell. On Android: Play Store, your profile picture, Payments and subscriptions, Subscriptions, Sitwell. You keep Premium until the end of the period you have paid for.
I bought Premium but it is not unlocked.
Open the Premium screen and tap Restore a purchase. Make sure you are signed in to the same Apple ID or Google account you bought it with.
How do I delete my data?
In the app, open Me and choose Delete my data and start again. This removes your plan and every log from your device and from the private backup, and cannot be undone. You can also email us to ask for deletion; include your Support ID.
Is my information private?
Yes. You never give your name or email to use the app, there are no adverts, and we do not sell information. See the privacy policy.
Is this medical advice?
No. Sitwell gives general self-care information and does not replace a doctor. If you have heavy bleeding, severe pain or feel faint, get medical help now.