Sitwell
Privacy policy
Last updated 12 November 2026
This policy explains what the Sitwell app and website collect, why, and what you can do about it. Sitwell is operated by Afrikan Apps Studio ("we"). You can reach us at sitwell@buyitfastest.co.za.
In short
- You do not need to give us your name, email address or phone number to use the app. Adding a sign-in to save your progress is optional.
- What you log is health information. It is stored on your device and backed up privately under an anonymous ID, or under your account if you choose to create one.
- We do not show adverts, do not track you across other apps or websites, and do not sell or rent your information.
- You can delete everything, including your account, at any time from inside the app.
What we collect
| Information | Why | Where it is kept |
|---|---|---|
| What you tell the app about your condition: the type of haemorrhoid you choose, your answers to the safety questions, your goal, and details such as pregnancy or a recent procedure. | To build your plan and show the right safety advice. | On your device, and in a private backup under an anonymous ID. |
| What you log: bowel movements (stool type, straining, time, bleeding, pain), fibre, water, sitz baths, habits ticked, exercises finished and weekly check-ins. | To show your history and progress and to adjust your plan. | On your device, and in the same private backup. |
| An anonymous account ID created automatically when you first open the app. | To keep your backup separate from everyone else's and to link a purchase to your app. | Google Firebase. |
| Sign-in details, only if you choose to save your progress: your email address, and either a password (stored only in scrambled form that we cannot read) or confirmation from Google or Apple that it is you. If you use Sign in with Apple you can hide your real address. We do not receive your Google or Apple password, contacts or other account information. | To let you get your plan and logs back on a new phone or after reinstalling, and to reset a forgotten password. We do not send marketing email. | Google Firebase. |
| Purchase information: which plan you bought, when, and whether it is active. We do not receive your card details. | To unlock Premium and restore it on a new device. | Apple or Google (who take the payment), RevenueCat and Google Firebase. For purchases on our website, PayFast takes the payment. |
| Basic technical information that our service providers receive when the app connects to them, such as IP address and device type. | To deliver the service and keep it secure. | With the service providers listed below. |
The app does not ask for your contacts, location or microphone, and it contains no advertising or analytics trackers.
Photos
The app includes an optional feature that can compare a photo with the pictures of each type. It is switched off and not available to users at present. If it is offered to you in future and you choose to use it, the photo is resized, stripped of location data, sent once to our server and to our AI provider (Anthropic) for comparison, and then deleted. It is not saved to your device history or your backup. You will never be required to use it.
Who we share information with
Only the companies that run parts of the service for us, and only what they need:
- Google Firebase (Google): sign-in and the private backup, stored in the European Union.
- Google or Apple: only if you choose to sign in with them, to confirm who you are.
- RevenueCat: subscription status.
- Apple and Google Play: in-app purchases. PayFast: purchases made on our website.
- Anthropic: only for the optional photo feature described above, which is currently off.
We may also disclose information if the law requires it. We do not sell your information or share it for advertising.
How long we keep it
Your logs and any account stay until you delete them. Purchase records are kept for as long as tax and accounting law requires.
Your choices and rights
- Delete everything: in the app, open Me and choose Delete my data and start again. This removes your plan and every log from your device and from the backup. It cannot be undone.
- Delete your account: if you added a sign-in, open Me and choose Delete my account. This deletes the account, your plan and every log from your device and our servers. You can also ask us to do it: see how to delete your account.
- Ask us: email sitwell@buyitfastest.co.za to ask for a copy of your information, to have it corrected or deleted, or to object to how it is used. If you have not added a sign-in we do not know who you are, so please include the Support ID shown at the bottom of the Me screen.
- Depending on where you live, you may have further rights under laws such as South Africa's POPIA, the GDPR or UK GDPR, and you may complain to your local data protection regulator.
Security
Information is encrypted in transit. Your backup can be read only by the app signed in with your anonymous ID or your account. No system is perfectly secure, but we collect as little as we can so that there is less to protect.
Children
Sitwell is intended for adults. It is not directed at children, and we do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date above and, for significant changes, tell you in the app.